At Lit Jewellerys Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and returns policy below.
Returns Eligibility:
You may request a return within 14 days of receiving your order. To be eligible, the item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase
Non-Returnable Items:
For hygiene and security reasons, certain items such as earrings, custom-made jewellery, and personalized pieces cannot be returned.
How to Request a Return:
To start a return, please contact us at contact@litJewellerys.com. with your order number and reason for return. Our team will guide you through the process.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges:
If you wish to exchange an item, please contact us. Exchanges are subject to product availability.
Return Shipping:
Customers are responsible for return shipping costs unless the item was faulty or incorrect. We recommend using a trackable shipping service.
Damaged or Faulty Items:
If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund.
Contact Us:
For any questions regarding returns or refunds, please contact us at contact@litJewellerys.com..