TERMS AND CONDITIONS
1. OVERVIEW
Welcome to Quality Watch Shop (“website”) which is owned by Lit Jewellerys. Please ensure you read these Terms and Conditions carefully, as they govern your access to and use of this website. By continuing to use this website, you agree to these Terms and Conditions. If you do not agree, please exit this website and do not attempt to make a purchase.
Lit jewellerys Shop reserves the right to amend these Terms and Conditions or any policies associated to this website. Such changes will take effect once posted onto this website. Please ensure you regularly review our Terms and Conditions, to ensure you agree with any revisions.
On this website “we”, “us” and “our” means:
Lit jewellerys Shop, 71-75 Shelton Street, Covent Garden London WC2H 9JQ
Lit jewellerys@gmail.com
07576388885
You” and “your” means the person accessing and/or using the website. This website will only sell to customers who are resident in the United Kingdom.
“Working Days” means all days other than a Saturday, Sunday and any statutory or public holidays in the United Kingdom.
2. ACCESS TO WEBSITE
We reserve the right to cancel or restrict any parts of the website or services offered at any time.
3. PRODUCT INFORMATION
We are authorised dealers for all of the products offered on this website. We make every effort to ensure that all information on this website is accurate; however, the colour of products may vary slightly from that shown due to variations of photographic reproduction and display monitors. The products on this website are not shown to actual size nor are the images binding as to detail. We may alter the image to show detail; therefore some products may appear larger or smaller than their actual size.
If any errors appear, we will correct them as soon as possible. We regret that in the very unlikely possibility that errors appear in either product descriptions or details, we will correct them as soon as possible. It will not be possible for us to honour the incorrect or mistaken information.
4. PRICES AND TAX
All of our prices are in British Pounds and include Value Added Tax. Please note that our prices are subject to change without notice. The prices do not include delivery unless specifically stated otherwise. The charges for delivery are shown in the Checkout once you have entered the delivery information and before you are asked to submit the order. Lit jewellerys Shop cannot accept your order until you have paid for it in full, including applicable delivery charges. We reserve the right not to supply you at our discretion.
We make every effort to ensure that all information on this website is accurate. If any errors appear, we will correct them as soon as possible. We regret that in the unlikely possibility that errors appear with the price of a product, we will correct them as soon as possible, however it will not be possible for us to honour the incorrect or mistaken information. We will at our discretion cancel the order and contact you for further instructions.
5. PRODUCT AVAILABILIT
Y
Due to the volume of orders, products can go out of stock before we are able to post notification on our website. While every effort will be made to ensure that all items shown are in stock, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. In the rare event that this occurs, we will notify you as soon as possible in order to arrange for a substitute product of the equivalent price. You shall be entitled to reject the substitute product in which case we will arrange to refund the purchase price to you as soon as possible.
We endeavour to process and dispatch orders within 7-10 working days, providing the relevant security checks have been met and payment processed. In exceptional circumstances and when an order needs to be specially ordered, please allow up to 30 days for delivery, however in these instances, we will make sure you are kept updated. If the delay is likely to be significantly longer than this we will contact you to inform you of an approximate delivery date and offer you the option of cancelling the order.
6. PLACING AN ORDER
Once you have submitted an order we will send you a confirmation email confirming the products ordered and the price. Your payment will be taken via the Barclaycard secure server. This is not an order acceptance at this stage. Once we receive the order, we have the right to cancel or refuse it. Below are examples of some of these considerations that we have to make:
– We will need to confirm that the payment is authorised.
– It will be assessed to determine if it is potentially fraudulent.
– We must be confident that the requested delivery address is secure and legitimate.
The products ordered will be checked to make sure they are available to despatch and that the price on the order is correct. Once your order has been processed, payment cleared and despatched, we will send you a final email confirming your order has been accepted and that we are completing the contract.
All orders are fully insured. A signature will be required to acknowledge your receipt of the order. Please make arrangements for someone you trust to be available at the delivery address so that they can acknowledge receipt of your order. If there is no-one present at the delivery address, the courier may leave it with a neighbour or leave you a “sorry we missed you” card with details of how to collect / arrange a redelivery for your item
Goods that may need to be ordered specially from our suppliers to fulfil your order may take longer. We will advise you of the expected delivery time of such items. If this is not suitable to you, you may request a refund or exchange as set out in Cancellation and Returns.
7. CANCELLATION AND RETURNS
You have the right to cancel the order before we have despatched it to you. If we have despatched the product and you change your mind, or are unhappy with the item you have purchased, you may return it to us for an exchange or full refund within 14 calendar days of receipt of your order. Products returned for exchange or refund must be in the same condition in which they were received by you (unworn and unmarked), along with all the packaging and paperwork that was provided.
We cannot accept the return of any products which have been personalised, including adjustments.Any defects to personalied products need to be made within 48 hours of reciept of the order by email.
In the unlikely event that you receive a product that is not personalised and is defective, you can return it to us for exchange or a full refund within 14 calendar days of receiving it. An e-mail must be sent to us before you return goods, telling us that you are returning the goods and reason. This is for added security and ensures we can process the refund or exchange as quickly as possible.
All products returned for exchange or refund must be fully insured by you at your own expense. All goods sent for refund or exchange must be sent via Royal Mail Special Delivery.
For further information, please see our Returns policy
8. FAULTY GOODS
Under the Consumer Rights Act 2015, as a customer you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you took ownership of goods. If an item is faulty and needs to be returned, you do not need to pay postage costs for the return of the faulty item and you will be refunded in full.
9. CONSUMER RIGHTS
None of the above Terms and Conditions affects your statutory consumer rights.
